Friday, February 08, 2008
Dealing with hang-ups
I am noticing an increase in the number of calls from "Private Name / Private Number" that disconnect within a couple seconds of me answering the phone. As I write this posting, I was just hung up on again - all three of our lines have received similar calls in a span of 10 minutes.
Yes I have hang-ups. Anyone else experiencing this phenomenon?
I suspect that these calls are coming from a company that wants to leave a message on my voice mail - like Yanish the Mover, or some vacation promoter. I guess live humans aren't as good a target for these folks as my voice mail box.
What is my point?
Well - it seems to me that these annoyance calls fall through the cracks in the CRTC's rules for telemarketing. They aren't "voice mail broadcasting" because that term is defined by the CRTC as:
It is possible the call should fall under the automatic dialer (ADAD) rules, but how would we find out who is offending? No message is left when a human answers the call.
Even if the call gets traced, there was no solicitation and therefore no telemarketing.
This appears to be yet another way the bad guys will work around the rules, while the good guys get stuck paying.
Technorati Tags:
CRTC, DNCL, telemarketing
Yes I have hang-ups. Anyone else experiencing this phenomenon?
I suspect that these calls are coming from a company that wants to leave a message on my voice mail - like Yanish the Mover, or some vacation promoter. I guess live humans aren't as good a target for these folks as my voice mail box.
What is my point?
Well - it seems to me that these annoyance calls fall through the cracks in the CRTC's rules for telemarketing. They aren't "voice mail broadcasting" because that term is defined by the CRTC as:
a telecommunication whereby a recorded message is delivered directly into a person's voice mailbox without interrupting that person's activities in real time.No recording was delivered and even if one was delivered, it did interrupt my activities in real time - so these calls don't meet the definition of voice mail broadcasts.
It is possible the call should fall under the automatic dialer (ADAD) rules, but how would we find out who is offending? No message is left when a human answers the call.
Even if the call gets traced, there was no solicitation and therefore no telemarketing.
This appears to be yet another way the bad guys will work around the rules, while the good guys get stuck paying.
Technorati Tags:
CRTC, DNCL, telemarketing
Posted by Mark Goldberg @ 2/08/2008 07:51:00 AM 
Comments:
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I would say it happens two or three times a week sometimes more and usually at the same time. While I do miss Yanish in some ways I could without the calls. I'll let the next 1-800 call that comes go to email to test your theory.
Same here. 4 or 5 a week. Typically between 6 pm and 7. Very annoying. Perhaps you can raise the issue with Len Katz next time you see him.
Posted by 
: 8:52 PM, February 09, 2008
: 8:52 PM, February 09, 2008
Could this be predictive dialer systems that "call ahead" in anticipation that a telemarketing agent will be free by the time you answer the phone? If no agent is free at the moment you answer they just keep the call live hoping that someone will be free before you hang up. And if you hang up before then, they can just call you back later (and later and later...)
Posted by : 10:38 AM, February 14, 2008
: 10:38 AM, February 14, 2008
I don't mind as much when these calls come in on my land line, but getting them on my cellphone was a real piss off - so much so that I canceled the service. I told Bell Mobility that if they couldn't stop these annoying calls, they could find another customer. And so ended my 8 years as a customer of Bell Mobility.
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Posted by : 1:34 PM, February 16, 2008
: 1:34 PM, February 16, 2008 << Home
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