Thursday, July 19, 2007

 

MTS Allstream targets small business

MTSEarlier this week, MTS Allstream announced a renewed focus on the small business market, beginning with Vancouver.

From its press release:
In a small business, there is no IT department, no HR department. Often, it's the same person doing all of these functions, and more. Allstream Small Business is tailor-made to support just such an environment, and provide a real telecommunications choice to this market. When you add it up, customers can save some money too.
The product seems to start with a premise similar to Bell's Virtual CIO offering. Based on my discussions with the product prime, the Vancouver launch will provide MTS Allstream with a controlled opportunity to see how well the bundle will work.

The sales model is based on inbound and outbound telemarketing; the idea will be for customers to be assigned their own representative, enabled by a sophisticated CRM in the back office.

MTS Allstream has 60,000 small business customers in its non-ILEC territory already, as well as 40,000 in Manitoba. While I would like to see a couple enhancements to the product bundle, this launch represents an interesting new approach for MTS Allstream.

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Comments:
That's funny. We used them for our local business lines in Toronto until they raised our prices by almost 70% this year. We switched to Primus.
 
dude... you should check them again. Their bundles are non-contracted and you can't beat the prices. I had the same thing happen to me (price hike) but I found out later that is was Bell's fault... it always comes back to Bell!!!!!!! Grrrrrrrrrrrrrr!!
 
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