Wednesday, January 27, 2010
New home for complaints
The Commissioner for Complaints for Telecom Services has a new logo and a new web presence, part of its program to enhance public awareness of the Commission.The website features an easy to use interface for opening a new complaint.
The new website was delivered on-time, according to the Public Awareness plan set out by the agency.
We recognize that public awareness of our existence and the service that we offer is crucial to our effectiveness in the marketplace. Thus we are committed to working with all of our stakeholders, and particularly consumers, consumer advocacy groups, and our telecommunications service provider member companies (TSPs), to:Over the holidays, a complaint was filed with the CRTC by a consumer agency with respect to a carrier overcharging some customers for touch-tone services. When I read the file, it seemed to me that the complaint was suited for handling by CCTS.
- increase public awareness of the existence of CCTS, our role and mandate, and the dispute resolution service that we offer consumers, both individual and small business; and
- add clarity to the internal complaint-handling processes offered by our member companies – to make the process more transparent and effective.
It will be a file worth monitoring to understand the venue selection.
Posted by Mark Goldberg @ 1/27/2010 05:44:00 AM 
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