Tuesday, April 14, 2009

 

Defending customer service

TELUSThe CRTC has been asking TELUS some tough questions about delays in service being provided to customers in its ILEC territory.

Apparently, the Commission has received a number of complaints regarding new installation requests for local telephone service that cannot be completed.
The complaints allege that in many cases, TCC is not providing local telephone service to home owners for periods exceeding many months. In some other cases, the complaints allege that TCC will not be providing telephone service to their location at all due to the high costs to overlay cable facilities.
On March 19, the CRTC wrote TELUS asking it for information about the number of people who have been unable to get phone service, even asking for a list of customer names and addresses.

The information was due to be filed on Friday of this week, but the CRTC appears to have granted an extension until May 4. We'll be following this.

Technorati Tags:

Posted by Mark Goldberg @ 4/14/2009 06:03:00 AM
Comments: Post a Comment



<< Home

This page is powered by Blogger. Isn't yours?