Monday, October 20, 2008

 

Another look at telemarketing rules

CRTCThe CRTC has issued a public notice to take a fresh look at a few of the telemarketing rules, showing that consumer protection continues to be a focus.

In addition, the Commission issued an Erratum, correcting a few minor errors in the original Decision on dealing with complaints in respect of its Unsolicited Telecommunications Rules.

The new public notice is calling for comments on 3 areas:
  1. Political parties are exempt from the Do Not Call List (DNCL) rules, but currently, independent candidates are subject to those rules. Should the exemption be expanded?
  2. Current DNCL registrations expire after 3 years, because of original concerns that people move or discontinue service. Should the registration period be permanent?
  3. The CRTC has rules on acceptable times of day for auto-dialers to call people. Certain provinces have different hours. How should the conflicts be resolved?
Comments are due on December 4, with reply due December 19. A decision is expected by the end of April.

A thought - how long will it take before every number is on the DNCL, if registrations become permanent? How do we avoid a Hotel California registry?

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Posted by Mark Goldberg @ 10/20/2008 11:14:00 AM
Comments:
The CRTC is proposing that numbers remain on the list until the line is disconnected or reassigned. This is not permanent, and so to answer your question: How long would it take until all numbers are registered? Forever, because natural churn will always unregister numbers. Besides, if everyone really registered their numbers, doesn't that just mean that no-one wants these people to call?

Your 'Hotel California' reference is amusing - 'you can check out any time you like, but you can never leave'. Is there actually a real concern that some people will realize that they are no longer receiving enough telemarketing calls?

If I've registered my number, I would like it to be permanent. Perhaps it would be prudent to include an 'unregister' option?
Posted by Anonymous Anonymous : 7:14 AM, October 21, 2008
 
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